FrontDoorDIGITALKEEP YOUR DIGITAL FRONT DOOR OPEN
We handle the hosting and ongoing website care. Know what we look after, what you can ask us to change, and when a separate quote makes more sense.
Compare the plans ↓A simple website, kept current.
For brochure websites and basic email inquiry forms.
Look after the path from visitor to lead.
For an existing supported lead website or lightweight intake system.
Care for the tools your business runs on.
For an existing custom application, quoted after technical review.
All prices are USD, billed monthly in advance. One eligible site/application per plan. A website build or new system is a separate project. No annual commitment.
WHAT THE WORK ACTUALLY LOOKS LIKE
For a straightforward marketing site, including a basic form that sends email. A customer database, shop, dashboard, or login system needs a different scope.
For a supported website with an existing lightweight lead database or intake workflow. The plan maintains that system; it does not include building it.
For an existing custom business application. We review its workflows, data, hosting, and support needs before quoting. Complex or sensitive systems cost more.
NO GUESSING ABOUT WHAT’S INCLUDED
Basic includes up to two small requests capped at 45 minutes, Growth 90 minutes, Operations 120 minutes total per billing month—not cumulative across tiers. Time for request correspondence, investigation, implementation, testing, and deployment counts. Routine scheduled maintenance and reporting listed in your plan are separate. Unused time does not roll over.
Additional work is $90/hour, with a 30-minute minimum, or a fixed project quote. We agree the scope and cost before going beyond your allowance. New features, new pages, major upgrades, migrations, and redesigns are separate projects.
Email [email protected]. Basic targets an initial reply within two business days; Growth and Operations target one. Operations gets priority within the support queue. These are acknowledgment targets, not guaranteed repair times. Support hours are agreed before activation; business days exclude weekends and observed US holidays.
Automated checks run throughout the day. Alerts are reviewed within the agreed support window. Overnight, weekend, or emergency work is only available if separately accepted and quoted. No 24/7 response or uptime guarantee is included.
Initial assessment, routine restart/rollback of managed services, and a standard restore from an available verified backup are included. Extended diagnosis, rebuilding lost data, compromise cleanup, or third-party remediation require an approved quote. We correct errors introduced by our own managed changes without using your edit allowance.
Off-server backups are kept separate from the live VPS. A daily schedule can leave a gap between copies; no zero-data-loss or guaranteed recovery time is included. We review backup results and trial restores on the plan schedule. No provider can promise a completely secure or always-available site.
FrontDoor Digital handles managed hosting, domain connection, SSL, and launch. Standard eligible-site hosting is included in your monthly care plan; application resource limits are written into the quote. Domain renewals, mailboxes, paid software, SMS, API usage, and infrastructure upgrades are excluded unless listed. You keep your domain registration and pay its renewals.
Normal setup for new FrontDoor sites is included. Existing sites need a compatibility review; migration and catch-up repairs are quoted first. Pay monthly in advance and cancel by email before the next renewal; cover ends with the paid period. No prorated refund for a started month unless agreed. Standard export and basic handoff of your paid-for files and available data are included; complex migration is separate.
Your original build includes 14 days of support for delivery defects. A care plan is recurring upkeep, not a second charge for the same launch fix. Your agreement confirms scope, resources, access, and support hours before care begins.
START WITH WHAT YOU ACTUALLY NEED
Send us your website and tell us what needs looking after. We’ll recommend a scope before you commit.
Talk through your care plan ↗